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Archive for December, 2009
New Product/Service Survey Template
Posted in: Blog, Survey Templates by admin on December 28, 2009
We’ve noticed that a large number of our customers want to use FluidSurveys for the purpose of surveying potential customers on a new product/service idea that they have in mind. Surveying potential customers before spending the time to bring the product/service to life (a.k.a market research) is a very good idea 
When conducting such a survey, you will usually want to divide your survey into the following sections:
>> Demographics
>> Understanding of the product/service
>> Use of similar products/services
>> Most important factors considered when using such a product/service
>> pricing
>> marketing aspects
We’ve put together such a survey template and you can view it below. This survey template is also available to all FluidSurveys users so they don’t have to start from scratch (i.e. you can create a new survey based on this template with the click of a button).
View the New Product/Service Survey Template
By the way, this isn’t the first time we’ve done this for our customers… you can also check out the following two survey templates
Import your Contacts from Outlook and Invite them to Take Your Online Survey
Posted in: Blog, Tips and Tricks by admin on December 11, 2009
While we personally like just using google apps for our emails, a huge percentage of our customers use Microsoft Outlook. So, today, we’re going to talk to you about how to import your contacts from Microsoft Outlook and send them all survey invites
1) First thing’s first… please head on over to our “publish” page:
2) Once you’re there, click on the “invite” tab:
3) Now click on the “New Contact” button:
4) Once you do this, you will see a popup screen. Please click on “Add From My Address Book”
5) This will in turn open up another pop-up. Select “Outlook or Outlook Express” from this list and then click on the “Next” button.
6) Now, if you are using Microsoft Internet Explorer, continue reading. If not, skip to step 7. You will now be requested to install an Active-X plugin so that the software can grab your contacts from Microsoft Outlook:
7) If you don’t have Microsoft Internet Explorer as your browser, you will see a prompt to upload your Outlook CSV file. In order to upload this file, you first have to create it by exporting our Outlook Contacts in CSV format. If you don’t know how, don’t worry. We talk about this in another blog post entitled: How to Export Your Contacts from Microsoft Outlook in CSV format.
8 – Now, you will see your imported contacts. Please choose the ones that you’d like to import and then press “Next”.
9) Now just click on the “Done” button:
10) You will now see the contacts you choose in the blue dialog. Simply press “Add Contacts” and you’re done
How to Export Your Contacts from Outlook and Outlook Express into CSV Format
Posted in: Blog, Tips and Tricks by admin on
A few of our customers have recently been asking us how they can export their contacts from Microsoft Outlook so that they can Upload them onto FluidSurveys in order to send them invites. For this reason, we’re going to spend the time to talk about this in this blog post:
1) Go ahead and open up Microsoft Outlook or Outlook Express. Now click on the “File” Menu and then on “Import and Export”:
2) Now choose “Comma Separated Values” and then press “Next”:
3) Now click on “Contacts” and then press “Next”
4) Now type in a file name or choose a location for your file using the “browse” button and then press next.
5) Press “Next” one more time…
6) You’ll now see a progress bar… depending on how many contacts you have, this may take a while… but afterwards, you’re done!
How long will it take to complete this survey? Survey Design Tips
Posted in: Blog, Tips and Tricks by admin on December 2, 2009
One of the things that we do here at FluidSurveys is help our customers out with their survey design. While we don’t formally advertise this, from time to time we do get requests to take a look at surveys to see if we have any suggestions. We like doing this because it’s a lot of fun as far as we’re concerned
One of the things that we notice often is that in order to get more survey responses, some users tend to under-estimate how long a survey will take to complete and then they advertise this “short” period of time. For example, we’re sure that you’ve gotten survey invitations that say, this will only take “2-3 minutes”… if it’s not true, it’s not a good idea to say it
Now, how do you go about figuring out how long a survey will take to complete? Well, the most important thing is that you can’t put yourself in another person’s shoes and assume how long it will take to complete the survey. To get an idea of how long it will take, you should really try getting someone in your target audience to take the survey and see how long it takes them to do so. How can you do that? Well, the good news is that FluidSurveys will actually tell you how long it took someone to complete a survey. A good idea would be to send the survey to a small group of your target audience in order to measure how long it will take. Once you’ve done this, you can then proceed to put in a correct estimate as to how long the survey will take to complete.
Why go through this trouble? When you tell your audience that a survey will take 2-3 minutes, after that period of time, they will start to get get nervous and will either stop mid way or this process will put them in a state of mind that will negatively affect your results – i.e. they might want to rush through.
