Posted: June 27, 2014
Effective Date: July, 2014
FluidSurveys is a product of Fluidware Corporation.
After registering with the site, we use your email address to provide you with a series of ‘Ongoing Communications and Product Updates’ (see ‘Communication from the Site’). These communications are used to give you a better understanding of the site, what it offers, and how it is best utilized. As always, you have the option not to receive these types of communications (see ‘Choice and Opt-out’).
How we use the data collected
We reserve the right to contact you, regarding your account or any other matter regarding your use of Fluidware products. With your authorization, we may use some information collected from you to help diagnose technical problems, and improve the quality and types of services delivered. We may use and share non-identifiable aggregated usage and statistical information. We may also share information with third parties in limited circumstances including when complying with legal processes, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others or to investigate fraud, respond to a government request, prevent fraud or imminent harm, ensure security of network and services and due to violation of the terms of service.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may transfer any personal information in our custody and control to the acquirer. You will be notified via email and/or a notice on our Web site of any such transaction.
Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system, and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.
Collected data on your surveys
Note for European Visitors
Please note that Fluidware may transfer collected information outside the European Economic Area. By using our Web site and providing us with your personal information, you consent to such transfer of your personal information.
Third Party Cookies
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see ‘Choice and Opt-out’.
Ongoing Communication and Product Updates
We will occasionally send you information on product enhancements, new services, and additional instruction on utilizing our services. These communications are designed to educate our users on the services offered. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the ‘Choice and Opt-out’.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Service-related emails are also sent confirming billing transactions, account upgrades, and account cancellations.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your account. In order to delete your FluidSurveys account altogether, please send an email to firstname.lastname@example.org and Fluidware support staff will process your request.
Based upon the personal information you provide us, we will send you a welcoming email to verify your username and password as well an account manager contact information. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.
We use live chat to assist you with sales questions and support questions from time to time. If our live chat is offline we will collect your name and email address so that we may reply to your request via email at a later time.
Our Web site offers publicly accessible blogs & community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We post customer testimonials/comments/reviews on our Web site which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Social Media Widgets
If you no longer wish to receive our product updates, you may opt-out of receiving them by following the instructions included in each product update email.
What you can do
Your data (personal information) is yours; you can delete or export it at anytime. If you’d like your account to be deleted, please do send us an email at support@FluidSurveys.com. We may for a time, maintain a residual copy of your data in our backups.
Information Obtained from Third Parties
You can import contacts from your Outlook or other email account address book to invite them to become members of our site. We collect the username and password for the email account you wish to import your contacts from and will only use it for that purpose.
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. Your contacts may contact us at support@FluidSurveys.com to request that we remove this information from our database.
FluidSurveys.com servers are protected with generally available security technologies, including firewalls and data encryption. These technologies are designed to prevent unauthorized access, but no guarantee can be made that your information and data will be secure from intrusions and unauthorized released to third parties.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number, national ID, personal health information) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
Any questions regarding this policy should be addressed to email@example.com. If a question comes up not covered by this policy, we will answer it remembering that your data belongs to you. If you’d like to send us snail mail, please visit our contact page for the best address to send to.
Notification of Privacy Statement Changes
If you’d like to send us snail mail, you can also use our following office location:
12 York Street, 2nd Floor
Ottawa, Ontario, K1N 5S6