We're here to help!

FluidSurveys' Expert Support Resources

If you ever get stuck or need help, FluidSurveys has a wide range of online resources available. Chat live with our experts, email our support team, explore our Helpdesk with hundreds of video tutorials or consult FluidSurveys University. Everything you need is at your fingertips.

FluidSurveys is no longer offering access, signups or payments to its service as of December 15, 2017.

Questions? Visit our Help Center.

Here are the various support options we provide.

Help Desk

FluidSurveys' comprehensive Help Desk has up-to-date video tutorials, documentation, frequently asked questions, API documentation, and the latest announcements. With all the different types of resources available, you can choose the learning channel you like best!

Get answers to your questions in one click at our Help Desk.

Email Support

All account levels from free to Enterprise have access to email support. Simply fill out a support request form, and we’ll get back to you within 24hrs. Annual Ultra and Enterprise members may contact their VIP email support address or their account manager.

Full support is offered between the hours of 8:00 AM - 8:00 PM EST Monday-Friday.

Phone Support

For annual UItra plan and Enterprise members, you can receive VIP support by phone. Request a call by filling out this form here.

Full support is offered between the hours of 8:00 AM – 8:00 PM EST Monday-Friday.

Blog Posts

Get caught up on the latest FluidSurveys' features that you can use in your survey; learn about survey methodology; and hear tips & tricks to build even better surveys!

Check out the latest blog posts from FluidSurveys!

Webinars

Whether you're looking to learn more about the software or about marketing research, we've got the webinar for you! Attend a weekly demo with our sales representatives every Thursday 1–2pm (EST).

Register for a product demo.

FluidSurveys University

Access this free resource to help you learn about survey research from start to finish. Every piece of content is created by our own in house marketing research experts, so you can get all the right information about survey methodology in one place!

Check out FluidSurveys University and improve your surveys!


What our Customers Think!

  • “I’ve tried many survey tools, and FluidSurveys has a superior user friendly interface, ease of use and many complex functionalities that advanced users may need.”

    Maria Rasouli , Research Analyst and Trainer, In-TAC
  • “I found the set up of the survey to be very user friendly and whenever I hit a road block the tutorials solved the problem. I did have one occasion to request assistance from the help desk and received an answer (which solved my problem) within about 15 minutes. Again, very impressive.”

    L. McDonald , COO, Prospectors & Developers Association of Canada
  • “The feedback from your service has been very positive from my Committee Chair and the IRB reviewers. They’ve responded how much they like the look and feel of your survey’s front end. My Committee Chair, who has been reviewing thesis submissions for years, was impressed by your analytical, data handling, and publishing tools. I think he may be a customer before too long. Thank you for this great tool.”

    D. McCarter , Cal Poly Pomona
  • “I’m very impressed with the survey tool you offer and how responsive you have been to any question that I have asked. Even when when I do not expect technical support to be available until the next business day your answers to questions are prompt. As one who is working full time in addition to completing a degree this kind of technical support really helps.”

    P. Janke , IT Consultant, Xplornet.com

Check out more testimonials