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FluidSurveys' Expert Support Resources

If you ever get stuck or need help, FluidSurveys has a wide range of online resources available. Chat live with our experts, email our support team, explore our Helpdesk with hundreds of video tutorials or consult FluidSurveys University. Everything you need is at your fingertips.

FluidSurveys is no longer offering access, signups or payments to its service as of December 15, 2017.

Questions? Visit our Help Center.

Here are the various support options we provide.

Help Desk

FluidSurveys' comprehensive Help Desk has up-to-date video tutorials, documentation, frequently asked questions, API documentation, and the latest announcements. With all the different types of resources available, you can choose the learning channel you like best!

Get answers to your questions in one click at our Help Desk.

Email Support

All account levels from free to Enterprise have access to email support. Simply fill out a support request form, and we’ll get back to you within 24hrs. Annual Ultra and Enterprise members may contact their VIP email support address or their account manager.

Full support is offered between the hours of 8:00 AM - 8:00 PM EST Monday-Friday.

Phone Support

For annual UItra plan and Enterprise members, you can receive VIP support by phone. Request a call by filling out this form here.

Full support is offered between the hours of 8:00 AM – 8:00 PM EST Monday-Friday.

Blog Posts

Get caught up on the latest FluidSurveys' features that you can use in your survey; learn about survey methodology; and hear tips & tricks to build even better surveys!

Check out the latest blog posts from FluidSurveys!

Webinars

Whether you're looking to learn more about the software or about marketing research, we've got the webinar for you! Attend a weekly demo with our sales representatives every Thursday 1–2pm (EST).

Register for a product demo.

FluidSurveys University

Access this free resource to help you learn about survey research from start to finish. Every piece of content is created by our own in house marketing research experts, so you can get all the right information about survey methodology in one place!

Check out FluidSurveys University and improve your surveys!


What our Customers Think!

  • “We already started and received over 50,000 votes yesterday in the first 24 hours for our 10 Most Beautiful Women in Rockwall County contest! Amazing totals and we are so grateful and pleased with FluidSurveys! Easier to use and less expensive on a monthly basis than many others.”

    J.J. Smith , Owner/Publisher, TheRockwallNews.com
  • “I have only used FluidSurveys for a few months, but I am very pleased with this service. After searching multiple online survey sites, I found this to be the best. The online survey tool is intuitive and user friendly and the price is right. I have had to utilize the customer service twice now (due to user errors) and have received swift, friendly replies that were not too “techy.” I have already recommended this service to others and will do the same in the future!”

    Leslie Croot , Instructor and PhD Student
  • “I want to compliment your organization on both the quality and responsiveness of your customer service. From time to time I have encountered challenges in getting the survey software to do exactly what I wanted, and each time your team has rallied to the cause, either providing me with helpful hints or modifying the underlying software architecture to meet my needs. I could not be more impressed.”

    Peter B. Reiner , Professor, National Core for Neuroethics
  • “I’ve been using FluidSurveys to create a survey, and have been very very impressed with it, and the level of service I have received.”

    Joseph Darin

Check out more testimonials