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FluidSurveys' Expert Support Resources

If you ever get stuck or need help, FluidSurveys has a wide range of online resources available. Chat live with our experts, email our support team, explore our Helpdesk with hundreds of video tutorials or consult FluidSurveys University. Everything you need is at your fingertips.

FluidSurveys is no longer accepting new signups or payments as of October 1, 2016.

Not to worry, we’ve got a great option for you! We encourage you to try SurveyMonkey for your survey needs.
Questions? Visit our Help Center.

Here are the various support options we provide.

Help Desk

FluidSurveys' comprehensive Help Desk has up-to-date video tutorials, documentation, frequently asked questions, API documentation, and the latest announcements. With all the different types of resources available, you can choose the learning channel you like best!

Get answers to your questions in one click at our Help Desk.

Email Support

All account levels from free to Enterprise have access to email support. Simply fill out a support request form, and we’ll get back to you within 24hrs. Annual Ultra and Enterprise members may contact their VIP email support address or their account manager.

Full support is offered between the hours of 8:00 AM - 8:00 PM EST Monday-Friday.

Phone Support

For annual UItra plan and Enterprise members, you can receive VIP support by phone. Request a call by filling out this form here.

Full support is offered between the hours of 8:00 AM – 8:00 PM EST Monday-Friday.

Blog Posts

Get caught up on the latest FluidSurveys' features that you can use in your survey; learn about survey methodology; and hear tips & tricks to build even better surveys!

Check out the latest blog posts from FluidSurveys!

Webinars

Whether you're looking to learn more about the software or about marketing research, we've got the webinar for you! Attend a weekly demo with our sales representatives every Thursday 1–2pm (EST).

Register for a product demo.

FluidSurveys University

Access this free resource to help you learn about survey research from start to finish. Every piece of content is created by our own in house marketing research experts, so you can get all the right information about survey methodology in one place!

Check out FluidSurveys University and improve your surveys!


What our Customers Think!

  • “Thank you for your prompt response. Very much appreciated. Will definitely go to Fluid Survey should the need arise again in future. Very pleased with service and outcome.”

    L. Quenneville , Hôpital Glengarry Memorial Hospital
  • “The FluidSurveys tool just makes it so darn easy!”

    Dave Crain , Director, MAGNET
  • “I wanted to commend your organization on the stellar job your team provides on a customer service point of view. I was a Help Desk Manager in a previous life and would be proud to represent such a great team. Kudos to you and your team.”

    C. Griecken , Forest Products Sector Council
  • “I used FluidSurveys as a teaching and learning tool within my introductory research methods course in Geography at Carleton University. FluidSurveys was an excellent tool for students to use in this early stage of their research methods learning, was user-friendly, and the company provided tremendous support for my students and teaching assistants. I want to express my sincere thanks for your support with FluidSurveys. Given our positive experience this year, I intend to make this software a regular part of my course.”

    G.J. Laider , Assistant Professor, Carleton University

Check out more testimonials