We're here to help!

FluidSurveys' Expert Support Resources

If you ever get stuck or need help, FluidSurveys has a wide range of online resources available. Chat live with our experts, email our support team, explore our Helpdesk with hundreds of video tutorials or consult FluidSurveys University. Everything you need is at your fingertips.

FluidSurveys is no longer offering access, signups or payments to its service as of December 15, 2017.

Questions? Visit our Help Center.

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Here are the various support options we provide.

Help Desk
Email Support
Phone Support
Blog Posts
Webinars
FluidSurveys University

Help Desk

FluidSurveys' comprehensive Help Desk has up-to-date video tutorials, documentation, frequently asked questions, API documentation, and the latest announcements. With all the different types of resources available, you can choose the learning channel you like best!

Get answers to your questions in one click at our Help Desk.

Email Support

All account levels from free to Enterprise have access to email support. Simply fill out a support request form, and we’ll get back to you within 24hrs. Annual Ultra and Enterprise members may contact their VIP email support address or their account manager.

Full support is offered between the hours of 8:00 AM - 8:00 PM EST Monday-Friday.

Phone Support

For annual UItra plan and Enterprise members, you can receive VIP support by phone. Request a call by filling out this form here.

Full support is offered between the hours of 8:00 AM – 8:00 PM EST Monday-Friday.

Blog Posts

Get caught up on the latest FluidSurveys' features that you can use in your survey; learn about survey methodology; and hear tips & tricks to build even better surveys!

Check out the latest blog posts from FluidSurveys!

Webinars

Whether you're looking to learn more about the software or about marketing research, we've got the webinar for you! Attend a weekly demo with our sales representatives every Thursday 1–2pm (EST).

Register for a product demo.

FluidSurveys University

Access this free resource to help you learn about survey research from start to finish. Every piece of content is created by our own in house marketing research experts, so you can get all the right information about survey methodology in one place!

Check out FluidSurveys University and improve your surveys!

What our Customers Think!

  • “I love, love, love this software. You are design and programming geniuses. THANK YOU! I honestly mean it. Quote away. This software anticipates every possible thing a survey designer could need. I haven’t yet found something it can’t do! Plus, the You-tube videos are really helpful.”

    J. Bowers , Associate Professor

  • “FluidSurveys is awesome. Their drag and drop interface is very streamlined and has significantly cut down the time it takes me to create a survey. Not to mention their customer service rocks!”

    M. Pritchard , KPI Direct

  • “You guys are great. When I had to switch over from Survey Gizmo, I was panicked that I wouldn’t be able to get the support needed to quickly re-create my survey within the tight deadline given. I had nothing to wonder about. The FluidSurveys team that I’ve dealt with so far, Sales & especially Support, have been great beyond expectations.”

    L. Lee , Youth Science Ontario

  • “I am not easy to impress, but these folks provide incredible service. They respond immediately to help emails, they have amazingly useful help videos, have a very intuitive survey system where they seem to have thought of almost everything, have a reasonable cost structure, and to top it off, their servers are in Canada. Wow!!!!”

    Geri Briggs , Carleton University

Check out more testimonials

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