We're here to help!

FluidSurveys' Expert Support Resources

If you ever get stuck or need help, FluidSurveys has a wide range of online resources available. Chat live with our experts, email our support team, explore our Helpdesk with hundreds of video tutorials or consult FluidSurveys University. Everything you need is at your fingertips.

FluidSurveys is no longer offering access, signups or payments to its service as of December 15, 2017.

Questions? Visit our Help Center.

Here are the various support options we provide.

Help Desk

FluidSurveys' comprehensive Help Desk has up-to-date video tutorials, documentation, frequently asked questions, API documentation, and the latest announcements. With all the different types of resources available, you can choose the learning channel you like best!

Get answers to your questions in one click at our Help Desk.

Email Support

All account levels from free to Enterprise have access to email support. Simply fill out a support request form, and we’ll get back to you within 24hrs. Annual Ultra and Enterprise members may contact their VIP email support address or their account manager.

Full support is offered between the hours of 8:00 AM - 8:00 PM EST Monday-Friday.

Phone Support

For annual UItra plan and Enterprise members, you can receive VIP support by phone. Request a call by filling out this form here.

Full support is offered between the hours of 8:00 AM – 8:00 PM EST Monday-Friday.

Blog Posts

Get caught up on the latest FluidSurveys' features that you can use in your survey; learn about survey methodology; and hear tips & tricks to build even better surveys!

Check out the latest blog posts from FluidSurveys!

Webinars

Whether you're looking to learn more about the software or about marketing research, we've got the webinar for you! Attend a weekly demo with our sales representatives every Thursday 1–2pm (EST).

Register for a product demo.

FluidSurveys University

Access this free resource to help you learn about survey research from start to finish. Every piece of content is created by our own in house marketing research experts, so you can get all the right information about survey methodology in one place!

Check out FluidSurveys University and improve your surveys!


What our Customers Think!

  • “By the way – these YouTube videos are brilliant [in reference to FluidSurveys Training videos]. I am such a visual learner, so to have someone show me what I need, or even how this can be used more to my advantage, is priceless.”

    H. Gegax , Gegax Evaluation and Consulting
  • “Thank you for your prompt response. Very much appreciated. Will definitely go to Fluid Survey should the need arise again in future. Very pleased with service and outcome.”

    L. Quenneville , Hôpital Glengarry Memorial Hospital
  • “FluidSurveys is awesome. Their drag and drop interface is very streamlined and has significantly cut down the time it takes me to create a survey. Not to mention their customer service rocks!”

    M. Pritchard , KPI Direct
  • “When we realized we needed access to a feature and couldn’t get there via a tablet, they engaged and got just what we needed implemented in no less than a week! Thanks to the whole team at FluidSurveys for making our experience creating surveys and recording responses as easy as possible!”

    Brett McCarter , Customer Loyalty Experience Specialist

Check out more testimonials