You can upgrade at any time right from your account page. Simply click on the upgrade button and choose the plan that you’d like to upgrade to.

How does the monthly/yearly billing work?

When you sign up for the Pro or Ultra package on a monthly basis, your account will not be charged for the first two weeks (2 week free trial). After two weeks, your account will be charged and this will add 30 days of service to your account. If you cancel within those 30 days, your account will not be charged again – otherwise, the same cycle continues until you cancel. There are no commitments/contracts for the monthly packages – they work on a “pay as you go” basis.

Yearly packages work the same way, except that you are billed in advance for the full year. You save roughly 2 monthly payments when signing up for the yearly packages.

While we’d hate to see you go, yes, you can cancel at any time right from your account page. Simply click on the “settings” tab in your account page, and then click on the “manage” link. If you had subscribed via PayPal, you will have to cancel from your PayPal account directly (or from the invoice emails PayPal sends monthly).

Is my data secure and private?

Yes, your data is secure and private. Your collected data is yours and we never use it or share it any way shape or form. Please see our Privacy Policy, Security Information, and Terms of Use for further info.

Not finding what you’re looking for?

Contact us (1.877.298.7792 | sales@fluidsurveys.com) and we’ll assist you in choosing a plan that’s right for you. By the way, we’re always taking feature requests and may even be able to add your request in as soon as 24hrs – yes, we’re that good!