ILAS Website User Survey
What information were you looking for on the website?
(check all that apply)
I was trying to find a lawyer
I was trying to find out what my legal rights were
I wanted to get information for a court case
I wanted information to help me with a legal problem but not a court case
I was trying to find other, non-legal services that could help me
I was just seeing what information is available
Other,
please specify:
What type of legal issue did you want help with?
(check all that apply)
Consumer, such as credit, bankruptcy, home loan/repair scams
Disability rights and services
Domestic Violence
Education, such as school quality, school discipline
Employment/job training, such as unpaid wages, unsafe working conditions, insufficient access to training
Family law , such as divorce and child custody
Health/mental health issues, such as access to health care, quality of health care, medication or institutionalization issues
Housing law, such as evictions, security deposit, no heat or hot water
Immigration, such as getting a green card, problems with the INS
Public Benefits, such as TANF, food stamps, SSI, Medicaid, Medicare, and unemployment compensation
Senior citizens' rights and services
Other,
please specify:
Did you find the information you were seeking?
Yes
No
Some, but not all
How easy or hard was it for you to find the information you needed to solve your legal problem(s)?
Very easy
Easy
Not easy or hard
Hard
Very hard
What made it easy/hard for you to find the information you needed?
(check all that apply)
The directions were easy to understand
The directions were not easy to understand
The website had the information I needed
The website did not have the information I needed
It was easy to move from one web page to another
It was not easy to move from one web page to another
Other,
please specify:
How easy or hard was it for you to understand the information you found?
Very easy
Easy
Not easy or hard
Hard
Very hard
What made it easy/hard for you to understand the information you found?
(check all that apply)
The wording was clear
The wording was not clear
Legal terms were explained
Legal terms were not explained
Too many legal terms
Too many big words
Other,
please specify:
To what extent were the terms and wording on the website easy to understand?
Very easy
Easy
Not easy or hard
Hard
Very hard
To what extent was the information you found useful?
Very useful
Useful
Not very useful
Not useful at all
What made the information useful / not useful?
(check all that apply)
It was what I needed
It was not what I needed
It was easy to understand
It was hard to understand
It did answer the questions I had
It did not answer the questions I had
It did tell me what I could do next
It did not tell me what I could do next
Other,
please specify:
