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Guelph Fire Department Customer Opinion Survey
The Guelph Fire Department has a proud tradition of assisting residents and visitors of the community in both emergency and non-emergency situations. As part of our commitment to being a Nationally Accredited Department and striving for continued quality improvement, your opinion about our services matters to us.
Please click on the level of importance that most reflects how you feel about the following statements
:
1) How quick, accurate, and reassuring the call taker/dispatcher is when receiving an emergency call
i.e. when a 911 call for assistance is received by the Guelph Fire Department's Communications Centre
Extremely Important
Very Important
Important
Not Very Important
Not Important At All
2) How quickly the fire department responds to you in an emergency
i.e. once the call taker/dispatcher receives enough information to assess the emergency, the appropriate number of vehicles must be dispatched to respond to the incident as quickly and safely as possible
Extremely Important
Very Important
Important
Not Very Important
Not Important At All
3) How well firefighters are trained to handle the many types of emergency incidents i.e. (fire, medical, rescue, hazardous, etc.)
Extremely Important
Very Important
Important
Not Very Important
Not Important At All
4) Sufficient number of personnel to perform all necessary tasks at emergency incidents
i.e. there are many different tasks at various stages of any given emergeny incident to be performed such as incident commanders, traffic control, search and rescue, safety officer, fire attack teams, pump operators, water supply, ventilation, overhaul etc.
Extremely Important
Very Important
Important
Not Very Important
Not Important At All
5) That fire department personnel conduct themselves in a professional and compassionate manner
Extremely Important
Very Important
Important
Not Very Important
Not Important At All
