Privacy Statement (2014/09/04 – 2016/09/12)

FluidSurveys is no longer offering access, signups or payments to its service as of December 15, 2017.

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FluidSurveys Privacy Statement

Posted: August 5, 2014
Effective date September 6, 2014

FluidSurveys is an online survey tool that allows individuals and organizations to create their own surveys and collect data from respondents. FluidSurveys is a service provided by SurveyMonkey.

Personal information and data collected, used and disclosed in the course of using FluidSurveys will be treated in the manner set out below and in SurveyMonkey’s main Privacy Policy at This privacy statement describes privacy practices that are specific to FluidSurveys, but it should be read in conjunction with the main Privacy Policy.

1. How does SurveyMonkey use the information we collect?

To monitor, maintain, and improve our services and features. In addition to the uses of data set out in the SurveyMonkey Privacy Policy, SurveyMonkey internally performs statistical and other analysis on information we collect (including usage data, device data, referral data, and information from page tags) to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services. We may use your information for internal purposes designed to keep our services secure and operational, such as for troubleshooting and testing purposes, and for service improvement and development purposes.

To create new services, features or content. We may use your aggregated survey data and survey metadata (that is, data about the characteristics of a survey) to create and provide new services, features or content.

2. With whom do we share or disclose your information?

Your email address to your organization. If the email address under which you’ve registered your account belongs to or is controlled by an organization, we may disclose your email address to that organization in order to help the organization understand which of its personnel use FluidSurveys.

3. What are your rights to your information?

Access and correct your personal information. You may access and correct inaccuracies in the personal information that SurveyMonkey holds about you. This right may be exercised by visiting your account management page or by emailing This right is subject to some exceptions, such as where giving you access would have an unreasonable impact on the privacy of other individuals. SurveyMonkey will respond to your request for access or correction within a reasonable time and, where reasonable and practicable to do so, we will provide access to your personal information in the manner requested by you.

4. Security, cookies and other important information

Data locations. The servers on which FluidSurveys operate are located in Canada, so your information will be hosted in Canada. Additionally, your information may be processed in and transferred or disclosed to countries in which our affiliates are located and in which our service providers are located or have servers. You can view where our affiliates are located on the Office Locations page.

Contact Information. If you wish to access or correct inaccuracies in the personal information we hold about you, or if you have any questions or comments about the manner in which treat your data (including your personal information), please contact us at

View privacy statement applicable to the FluidSurveys service through September 5, 2014.