Privacy Policy
Effective Date: October 2025
Last Updated: October 2025
Introduction
Welcome to FluidSurveys. Your privacy is important to us. This Privacy Policy explains how FluidSurveys (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our survey software comparison website at fluidsurveys.com (the “Site”).
By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
Information We Collect
Information You Provide Directly
We may collect information that you voluntarily provide to us, including:
- Contact Information: When you contact us through our contact forms or email, we collect your name, email address, and any other information you choose to provide
- Communication Data: Any messages, questions, or feedback you send to us
- Newsletter Subscriptions: If you sign up for our newsletter or updates, we collect your email address
Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing behavior:
- Usage Data: Pages viewed, time spent on pages, links clicked, referring website or search terms
- Device Information: Browser type and version, operating system, device type (desktop, mobile, tablet)
- Log Data: IP address, access times, and general location information (city/country level)
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see our Cookies section below)
Third-Party Analytics
We use third-party analytics services (such as Google Analytics) to help us understand how visitors use our Site. These services may collect information such as your IP address, browser type, pages visited, and time spent on pages. This information is used in aggregate form to analyze Site traffic and improve user experience.
How We Use Your Information
We use the information we collect for the following purposes:
Site Operation and Improvement
- Operate, maintain, and improve our Site
- Understand which survey software reviews and comparisons are most helpful to visitors
- Analyze user behavior and trends to enhance content and user experience
- Troubleshoot technical issues and ensure Site security
Communication
- Respond to your inquiries, questions, and feedback
- Send you newsletters or updates if you have subscribed (you can unsubscribe at any time)
- Provide customer support
Content Personalization
- Provide relevant survey software comparisons and recommendations based on your interests
- Customize content based on your preferences and browsing history
Legal Compliance and Protection
- Comply with legal obligations and respond to legal requests
- Protect our rights, privacy, safety, or property
- Detect, prevent, and address fraud, security issues, or technical problems
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our Site, such as:
- Web hosting providers
- Analytics services (e.g., Google Analytics)
- Email service providers
- Content delivery networks
These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.
Affiliate Links
Our Site contains affiliate links to survey software products. When you click on these links, the survey software companies may collect information about your visit through their own cookies and tracking technologies. We do not control these third-party practices. Please review the privacy policies of any survey software products you visit through our Site.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protection of our legal rights or the rights of others
- Investigation of potential violations of our terms of service
Business Transfers
If FluidSurveys is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site of any such change in ownership.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how you use the site.
Types of Cookies We Use
Essential Cookies: Necessary for the Site to function properly
Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
Preference Cookies: Remember your settings and preferences
Advertising Cookies: May be used by advertising partners to show relevant content
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
Please note that blocking or deleting cookies may impact your experience on our Site and limit certain functionality.
Browser-Specific Instructions:
Google Analytics
We use Google Analytics to analyze Site usage. Google Analytics uses cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site. We use this information to improve our Site and content.
Google Analytics collects only the IP address assigned to you on the date you visit our Site. We do not combine the information collected through Google Analytics with personally identifiable information.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.
- Contact Form Submissions: Retained for 2 years or until resolved
- Analytics Data: Retained in aggregate form indefinitely
- Email Subscribers: Retained until you unsubscribe
- Log Files: Retained for 12 months
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.
Correction
You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion
You have the right to request that we delete your personal information, subject to certain legal exceptions.
Opt-Out
- Email Communications: You can unsubscribe from our email list at any time by clicking the “unsubscribe” link in any email we send or by contacting us
- Cookies: You can manage cookies through your browser settings
- Analytics: You can opt out of Google Analytics as described above
Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. Our Site does not currently respond to DNT signals, but you can control tracking through cookie settings and opt-out mechanisms described above.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Regular security assessments and updates
- Access controls and authentication procedures
- Secure hosting infrastructure
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Children’s Privacy
Our Site is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete that information.
International Users
If you are accessing our Site from outside your country of residence, please be aware that your information may be transferred to, stored, and processed in countries where our service providers operate.
By using our Site, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.
European Users (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
- Legal Basis for Processing: We process your information based on consent, legitimate interests, or legal obligations
- Right to Object: You can object to processing of your personal data
- Right to Restrict Processing: You can request restriction of processing in certain circumstances
- Right to Lodge a Complaint: You can file a complaint with your local data protection authority
California Users (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request disclosure of personal information collected, used, or shared
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
- Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise your CCPA rights, please contact us using the information below.
Third-Party Websites
Our Site contains links to third-party websites, including survey software products and other resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
When you click affiliate links to survey software products:
- You will be redirected to the product’s website
- The third party may collect information about your visit
- Their privacy policy and terms of service will apply
- We may receive a commission if you make a purchase (at no additional cost to you)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Updating the “Last Updated” date at the top of this policy
- Sending an email notification to subscribers (for significant changes)
We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
Last Updated: October 2025
Thank you for trusting FluidSurveys with your information. We are committed to protecting your privacy and providing transparency about our data practices.
