Auto Repair Shop Customer Satisfaction Survey Template
This survey template helps auto repair shops gather feedback on service quality, pricing, and customer experience.
Sample Questions
Overall Satisfaction
- How satisfied were you with the service you received today?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
Service Quality
- How would you rate the quality of work performed on your vehicle?
- Excellent
- Good
- Fair
- Poor
- Was the work completed within the promised timeframe?
- Yes, earlier than expected
- Yes, on time
- Slightly delayed
- Significantly delayed
Pricing and Value
- How would you rate the value for the price paid?
- Excellent value
- Good value
- Fair value
- Poor value
- Were the charges clearly explained before the work began?
- Yes, very clear
- Somewhat clear
- Not very clear
- Not explained
Staff and Service
- How friendly and professional was our staff?
- Very professional
- Professional
- Neutral
- Unprofessional
- Did our technician explain the repairs in a way you could understand?
- Yes, completely
- Mostly
- Somewhat
- Not at all
Net Promoter Score
- How likely are you to recommend our shop to friends or family?
- Scale: 0-10 (0 = Not at all likely, 10 = Extremely likely)
Open Feedback
- What did we do well?
- Open text field
- How can we improve?
- Open text field
Implementation Tips
- Send via email within 24 hours of service
- Keep it under 10 questions for better completion rates
- Offer a small incentive (discount on next service)
- Follow up on negative feedback quickly
- Use results to train staff and improve processes
Key Metrics to Track
- Overall satisfaction score
- NPS (Net Promoter Score)
- Service quality ratings
- Repeat customer rate
- Response rate to surveys
This template can be customized for your specific auto repair business needs.
