Product Testing Survey Template

Use this template to collect detailed feedback from product testers during beta testing or user acceptance testing.

Screening Questions

1. How did you access the product?
   • Downloaded/installed
   • Web browser
   • Mobile app
   • Other
2. What device(s) did you use for testing?
   • Desktop/Laptop (Windows)
   • Desktop/Laptop (Mac)
   • iPhone/iPad
   • Android phone/tablet
   • Other

First Impressions

1. What was your first impression of the product?
   • Very positive
   • Positive
   • Neutral
   • Negative
   • Very negative
2. Was the product easy to set up/get started?
   • Very easy
   • Easy
   • Moderate
   • Difficult
   • Very difficult

Usability

1. How intuitive was the product to use?
   • Scale: 1-10 (1 = Very confusing, 10 = Very intuitive)
2. Were there any features that were difficult to find or use?
   • Open text field
3. Did you experience any technical issues?
   • No issues
   • Minor issues
   • Moderate issues
   • Major issues
   • Unable to use product
4. If you experienced issues, please describe them:
   • Open text field

Feature Evaluation

1. Which features did you use? (Check all that apply)
   • Feature A
   • Feature B
   • Feature C
   • Feature D
   • Other (specify)
2. Rate each feature you used:
   • Feature A: (Scale 1-5)
   • Feature B: (Scale 1-5)
   • Feature C: (Scale 1-5)
3. Which feature did you find most valuable?
   • Open text field
4. What features are missing or would you like to see?
   • Open text field

Performance

1. How would you rate the product’s performance (speed, reliability)?
   • Excellent
   • Good
   • Fair
   • Poor
2. Did the product meet your expectations?
   • Exceeded expectations
   • Met expectations
   • Fell short of expectations
   • Well below expectations

Value and Intent

1. How likely are you to use this product once it’s released?
   • Definitely will use
   • Probably will use
   • Might use
   • Probably won’t use
   • Definitely won’t use
2. How likely are you to recommend this product to others?
   • Scale: 0-10 (NPS score)
3. What would you be willing to pay for this product?
   • Price range options
   • Not willing to pay

Overall Feedback

1. What are the product’s biggest strengths?
   • Open text field
2. What are the biggest areas for improvement?
   • Open text field
3. Any additional comments or suggestions?
   • Open text field

Tester Information (Optional)

1. Your role:
   • Developer
   • Designer
   • Product Manager
   • End User
   • Other
2. Experience level:
   • Beginner
   • Intermediate
   • Advanced
   • Expert

Implementation Guidelines

Timing

• Send immediately after testing period ends
• Allow 3-5 days for completion
• Send one reminder

Incentives

• Thank you note
• Early access to final product
• Credits or discounts
• Recognition in product credits

Analysis Tips

• Prioritize critical bugs and issues
• Identify patterns in feedback
• Segment by user type/experience
• Create action items for development team
• Follow up with specific testers for clarification

Follow-up

• Share what changes were made based on feedback
• Invite testers to future testing
• Build a community of power users

This template helps gather comprehensive feedback to improve your product before launch.