Delighted vs Mentimeter: the quick answer
Delighted wins this comparison for most teams, earning a 4.6/5 rating versus Mentimeter’s 4.5/5. Delighted is purpose-built for customer feedback programs that need to run continuously — NPS, CSAT, and CES surveys that collect ongoing insights about your product or service. Mentimeter excels at live audience polling during presentations, training sessions, and events, but it’s not designed for traditional asynchronous surveys. Choose Delighted if you’re building a customer feedback program. Choose Mentimeter if you need to make presentations interactive.
Where Delighted wins
Delighted wins when you need to collect customer feedback at scale over time. If you’re running an NPS program that sends surveys monthly or quarterly to track customer sentiment trends, Delighted’s clean reporting and response segmentation make it easy to spot patterns. The tool handles up to 50 responses per month on its free plan, scaling to 1,000 responses monthly on the Premium tier at $224. This makes it workable for ongoing feedback collection, unlike Mentimeter’s presentation-focused approach.
Customer success teams love Delighted’s native Shopify integration. It automatically triggers post-purchase NPS or CSAT surveys without manual setup. This automation is crucial for e-commerce businesses that need to collect feedback from hundreds of customers weekly. Mentimeter has nothing comparable for asynchronous customer feedback.
Delighted also wins when you need API access for custom integrations or advanced analytics for trend analysis. The tool’s focus on NPS, CSAT, and CES means its analytics are specifically designed for tracking customer satisfaction metrics over time, with response segmentation that helps identify which customer groups are driving satisfaction scores up or down.
Teams that need surveys to run independently without presenter involvement choose Delighted by default. Mentimeter requires someone to host and manage the live session. Delighted surveys operate automatically once configured.
Where Mentimeter wins
Mentimeter is unmatched when you’re presenting to a live audience and want real-time engagement. Running a training session with 50 people and need to check understanding with quick polls? Mentimeter’s audience-join-with-a-code system works perfectly. Participants simply visit a URL and enter a code — no email addresses or complex setup required. This simplicity during live events beats Delighted’s email-based approach.
Educational settings strongly favor Mentimeter because of its quiz features and word cloud options. A university professor running a 200-person lecture can use Mentimeter to create interactive moments that keep students engaged, with results displaying in real-time on the presentation screen. Delighted’s NPS-focused features offer nothing equivalent.
Conference organizers and event hosts choose Mentimeter when they need to collect Q&A questions from large audiences or run live polls that display results immediately. The visual impact of watching poll results change in real-time creates engagement that asynchronous surveys cannot match. At $11 per month for unlimited questions, Mentimeter is cost-effective for regular presenters.
Teams that need presentation templates and interactive question types beyond simple rating scales find Mentimeter more versatile. Delighted focuses exclusively on NPS, CSAT, and CES formats. Mentimeter has word clouds, multiple choice questions, and quiz options that make presentations more dynamic.
Pricing compared
Both tools have free plans, but they address completely different needs. Delighted’s free tier provides 50 responses per month for one survey type — enough for small businesses to run monthly NPS surveys. Mentimeter’s free plan limits you to 2 questions per presentation, which works for occasional presenters but becomes restrictive quickly.
At the entry paid level, Mentimeter costs $11 monthly for unlimited questions with basic customization, while Delighted charges $17 monthly for 100 responses and email survey capability. Mentimeter is better value for frequent presenters. Delighted suits teams that need consistent monthly feedback collection.
The pricing diverges significantly at higher tiers. Delighted’s Premium plan costs $224 monthly for 1,000 responses across all channels — a substantial jump that reflects its focus on enterprise customer feedback programs. Mentimeter’s Pro plan costs just $24 monthly and includes custom branding plus team options. This makes Mentimeter dramatically more affordable for organizations that primarily need live polling rather than ongoing survey programs.
The key difference is usage model: Mentimeter pricing scales with options, while Delighted pricing scales with response volume. If you send 500 customer surveys monthly, Delighted becomes expensive quickly. If you run weekly team meetings with interactive polls, Mentimeter stays affordable.
Features that matter for this decision
Response collection methods create the fundamental difference between these tools. Delighted sends surveys via email, SMS, web links, and in-app prompts — all designed for asynchronous completion when convenient for the respondent. Mentimeter requires live participation during a presentation or meeting. This difference determines which tool fits your workflow.
Analytics capabilities reflect each tool’s primary use case. Delighted provides advanced analytics specifically for tracking customer satisfaction trends over time, with segmentation that helps identify patterns in NPS or CSAT scores. Mentimeter has basic results display optimized for immediate viewing during presentations, not deep analysis later. Choose based on whether you need ongoing trend analysis or instant visual feedback.
Integration ecosystems show another clear distinction. Delighted includes API access and integrations focused on customer success workflows, particularly its native Shopify integration for e-commerce feedback collection. Mentimeter integrates with presentation tools and meeting platforms but lacks API access for custom implementations. Your existing tech stack will often determine which integration approach you need.
Template availability favors Mentimeter, which provides presentation templates and various interactive question formats. Delighted deliberately avoids templates because NPS, CSAT, and CES surveys follow standardized formats that don’t require customization. This reflects the tools’ different philosophies: Mentimeter prioritizes presentation variety while Delighted prioritizes survey methodology consistency.
Who should choose Delighted
Choose Delighted if you’re building a customer feedback program that needs to collect NPS, CSAT, or CES responses continuously over time. Customer success managers, product teams, and e-commerce businesses that need to track satisfaction trends across hundreds of customers monthly will find Delighted’s purpose-built approach more effective than Mentimeter’s presentation-focused design. The tool’s 4.6/5 rating reflects its strength in this specific use case, and its API access plus Shopify integration make it practical for teams that need automated feedback collection rather than manual survey management.
Who should choose Mentimeter
Choose Mentimeter if you regularly present to live audiences and need to make those sessions interactive through real-time polling, Q&A, or quizzes. Trainers, educators, conference speakers, and team leaders who run meetings or workshops will find Mentimeter’s live engagement options and simple audience participation model more valuable than Delighted’s customer feedback focus. At $11 monthly for unlimited questions, Mentimeter is solid value for frequent presenters who need to keep audiences engaged during live sessions rather than collect ongoing satisfaction data.
