Net Promoter Score

In Analytics, your Net Promoter Score responses are automatically calculated by taking the % of people who gave you a score of 9 or 10 (promoters) and subtracting the % of people who gave you a score of 0-6 (detractors). FluidSurveys automatically performs this calculation to save you the time and effort of performing manual calculations.

The Net Promoter Score is available on the Pro plan and higher.

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Shannon McCluskey

Shannon is a marketing specialist at Fluidware. She is passionate about sharing knowledge on the latest survey insights and product features. Shannon is also very active in the local technology community, and mentors startups on marketing strategy.
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