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New Feature – Automatically get emailed when a branching condition is met!
Posted in: Blog by admin on July 21, 2010 | No Comments
One of our customers recently asked us to help them address a scenario that they were facing with a client satisfaction survey they had on the go. If any of their clients mentioned that they were very dissatisfied with any of the services the organization offered, they wanted to get an email notification so that they could contact the person and talk to him directly. They asked us to build in the feature, and a few days later we made it available!
So… how does it work? Well, we built this feature as part of the “Advanced Branching” menu. You can use advanced branching to check to see if a respondent responded to a question in a certain way – if they did, then you can have the system send you an email automatically. The email will essentially notify you that the branching condition that you specified as a trigger has been met!
As you can see in the image above, once the “email yourself” action is taken, you can still execute other actions such as skipping to another page.
Create a Popup Survey Invitation – Entrance and Exit Surveys
Posted in: Blog, Features, Publishing Options, Ultra by admin on June 21, 2010 | 1 Comment
Any organization that runs a website will want to, at some point in time, survey their visitors. Using a popup survey is one of the most effective ways of finding out what your visitors think about your site. Using FluidSurveys, you can create your own popup survey in minutes.
An interesting note about this FluidSurveys feature is that the popup invite uses a modal dialog to show the survey invite rather than opening a new browser window. This is important as most modern browsers block popups. By using a modal dialog, every user will be able to see the invite to take the survey and this invitation will not be blocked by popup-blockers.
The goal of the popup survey invite is to ask your users whether they’d be willing to take a survey once they have completed their visit. In other words, the popup survey invite facilitates an exit survey. At the same time, the user is asked upon arrival whether or not they would like to take the survey – so in some ways, the tool also facilitates an entrance survey – you get the best of both worlds!
The popup survey feature comes with the Ultra package and you can check out the details on our pricing page. All of our packages do come with a two week free trial so we encourage you to try it out…
Survey Software With Free Graphs, Charts, Frequency Tabulations, Means, and Variances
Posted in: Blog by admin on June 17, 2010 | No Comments
There is a lot of Online Survey Software out there, but how do you decide which one is right for you? FluidSurveys is a great choice for a lot of reasons… but as of today, there are a few additional reasons as to why you should choose it as your primary Online Survey Tool…
We’re proud to announce that you can now use our basic charts/graphs on the free accounts. This means that you can create a survey, collect responses, and even create charts/graphs to analyze the results – all for free. Previously, the graphs/charts were only available on the paid accounts but now they are available to all accounts (including free accounts). See below for a sample chart produced from the free account:
In addition to this, FluidSurveys now also offers free frequency tabulations (including means, variances, and totals) as part of the free account! If you’re interested in trying this out for yourselves, make sure to sign up for a free account here.
If you want to see a video tutorial of how to create charts/graphs, check out the embedded video below or just check out our page on how to create free charts and graphs for your online survey:
The Side-By-Side (3D Matrix) Question – A Tutorial
Posted in: Blog, Tutorials by rafal on June 10, 2010 | 1 Comment
FluidSurveys comes equipped with numerous question types to ensure that our users are able to receive the most in depth and accurate feedback possible. One of the most useful tools we offer is the Side-By-Side Matrix (3D Matrix) question. It allows individuals and businesses to survey their customers with questions that have multiple variables. This could become useful in several instances: perhaps you’d like to find out how satisfied your customers are with your service offerings as well as how much they value each offering. Or perhaps you’d like respondents to rank a product on several attributes, for example, a running shoe in terms of comfort, appearance and durability. You could do all of this in just one question using the Side-By-Side Matrix.
In this tutorial, we’ll go through the process of constructing a Side-By-Side Matrix question to demonstrate the power of the feature. To do so, we’ll use an example scenario:
Say you’re a dental office and want to evaluate your service offerings on four points: quality of service, speed of service, helpfulness of staff and cleanliness of office. You want to find out how satisfied your customers with each point, but also, how much importance they place on each point. A Side-By-Side Matrix question would be the perfect tool to use to find out this information.
Creating a question like this is a fairly simple process using FluidSurveys’ easy to use interface.
Step 1
The first step is always to choose your variables and the points by which they will be measured.
In our example, the variables will be quality of service, speed of service, helpfulness of staff and cleanliness of office. The measurement points will be satisfaction and importance, on scales of 1-5.
Step 2
Open up your survey and drag the 3D Matrix button from your questions menu onto your survey page.
Step 3
You can now enter your question and question description into their respective fields in the menu.
Read more…
Swedish Survey Software – FluidSurveys in Sweden
Posted in: Blog by admin on May 31, 2010 | No Comments
Great News! FluidSurveys is now available in Swedish. You can now access our Survey software in Swedish at http://fluidsurveys.se/. You can already create surveys in as many languages as you want using FluidSurveys, but now you can have the entire interface in Swedish – everything in the website and the application itself – you can even ask for support in Swedish!
FluidSurveys is becoming a global brand name and people from all around the world are starting to create “surveys that flow” – our list of customers includes Universities, Colleges, Federal, Provincial, and Municipal Government Departments, Market Research Companies, and other types of companies – small and large.
From now on we’re proud to say “Vi talar Svenska” at FluidSurveys.
Fun Fact: Create Polls and Surveys in Swedish is “Skapa omröstningar och enkäter“.
Update: Export Your Survey Data Feature Re-vamped
Posted in: Blog by admin on May 26, 2010 | No Comments
You’ve always been able to export your survey data into SPSS & CSV; but over the past few days, we’ve re-vamped the exporting process to make it more efficient and faster. You should notice a speed increase if you have a survey with a lot of responses. While we were at it, we also re-vamped the look and feel of the export page. You can see a screenshot of the updated page below:
Start FluidSurveys in Your Own Country!
Posted in: Blog by admin on May 5, 2010 | No Comments
We’ve recently launched FluidSurveys in Slovene and also Spanish. We’re working on a few more languages/countries but we would very much like to expand our list. If you’re an entrepreneur or company that would like to run a FluidSurveys site within your own local market, do send an email to info@fluidsurveys.com and we can talk to you about details. This is an extraordinary opportunity that won’t last very long – so do contact us today!
The ideal candidate company would have internet marketing expertise and would be familiar with the survey/research market within their local territory. FluidSurveys offers a self-checkout platform as well as Enterprise Custom Solutions so the potential is limitless for the right candidate.
Going back to Pro/Ultra Convention for Pricing
Posted in: Blog by admin on | No Comments
Hey Everyone,
After experimenting with the Atlantic and Pacific Oceans as names for our pricing plans, we have decided to revert back to Pro & Ultra. We are switching back to Pro & Ultra mainly because we had too many people that thought that their geographic location would determine which package they should sign up for. We were fielding too many calls and emails clarifying this issue and so we are switching back.
Summary:
The Pro Plan is the same as the Atlantic
The Ultra Plan is the same as the Pacific
Hopefully, we’ll stick to this naming convention for a while 
This will not affect any customers that are currently using any of our packages.
FluidSurveys en Español – Crear Sondeos y Encuestas
Posted in: Blog by admin on April 23, 2010 | No Comments
Hola!
Great News! FluidSurveys is now available in Spanish. You can now access our Survey software in Spanish at http://encuestas.fluidsurveys.com. You can already create surveys in as many languages as you want using FluidSurveys, but now you can have the entire interface in Spanish – everything in the website and the application itself – you can even ask for support in Spanish!
FluidSurveys is becoming a global brand name and people from all around the world are starting to create “surveys that flow” – our list of customers includes Universities, Colleges, Federal, Provincial, and Municipal Government Departments, Market Research Companies, and other types of companies – small and large.
From now on we’re proud to say “Se habla Español” at FluidSurveys.
Fun Fact: Create Polls and Surveys in Spanish is “Crear Sondeos y Encuestas“
Take a Survey on Entrepreneurship for a chance to win $250
Posted in: Blog by admin on April 16, 2010 | No Comments
One of our customers is a student at Simon Fraser University and has set up a survey to help his study on the possibility of doing business with China and India. If you’re an entrepreneur or run a business, you should definitely take it.
Here are the details:
A study on the possibility of doing business with the Greater China or India needs entrepreneurs & business owner participants. A chance to win one of the three prizes of up to $250 for only 20 to 30 minutes of your time. This is an opportunity to contribute to an interesting study. The study will ask you questions regarding your personality and values, as well as some questions about your and your firm’s background. Interested parties please directly go to the survey website at http://fluidsurveys.com/s/international-entrepreneurs or contact Majid Ghorbani at mghorban@sfu.ca or call 778-839-8840 for more information.
