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New Product/Service Survey Template
Posted in: Blog, Survey Templates by admin on December 28, 2009 | No Comments
We’ve noticed that a large number of our customers want to use FluidSurveys for the purpose of surveying potential customers on a new product/service idea that they have in mind. Surveying potential customers before spending the time to bring the product/service to life (a.k.a market research) is a very good idea 
When conducting such a survey, you will usually want to divide your survey into the following sections:
>> Demographics
>> Understanding of the product/service
>> Use of similar products/services
>> Most important factors considered when using such a product/service
>> pricing
>> marketing aspects
We’ve put together such a survey template and you can view it below. This survey template is also available to all FluidSurveys users so they don’t have to start from scratch (i.e. you can create a new survey based on this template with the click of a button).
View the New Product/Service Survey Template
By the way, this isn’t the first time we’ve done this for our customers… you can also check out the following two survey templates
Import your Contacts from Outlook and Invite them to Take Your Online Survey
Posted in: Blog, Tips and Tricks by admin on December 11, 2009 | No Comments
While we personally like just using google apps for our emails, a huge percentage of our customers use Microsoft Outlook. So, today, we’re going to talk to you about how to import your contacts from Microsoft Outlook and send them all survey invites
1) First thing’s first… please head on over to our “publish” page:
2) Once you’re there, click on the “invite” tab:
3) Now click on the “New Contact” button:
4) Once you do this, you will see a popup screen. Please click on “Add From My Address Book”
5) This will in turn open up another pop-up. Select “Outlook or Outlook Express” from this list and then click on the “Next” button.
6) Now, if you are using Microsoft Internet Explorer, continue reading. If not, skip to step 7. You will now be requested to install an Active-X plugin so that the software can grab your contacts from Microsoft Outlook:
7) If you don’t have Microsoft Internet Explorer as your browser, you will see a prompt to upload your Outlook CSV file. In order to upload this file, you first have to create it by exporting our Outlook Contacts in CSV format. If you don’t know how, don’t worry. We talk about this in another blog post entitled: How to Export Your Contacts from Microsoft Outlook in CSV format.
8 – Now, you will see your imported contacts. Please choose the ones that you’d like to import and then press “Next”.
9) Now just click on the “Done” button:
10) You will now see the contacts you choose in the blue dialog. Simply press “Add Contacts” and you’re done
How to Export Your Contacts from Outlook and Outlook Express into CSV Format
Posted in: Blog, Tips and Tricks by admin on | No Comments
A few of our customers have recently been asking us how they can export their contacts from Microsoft Outlook so that they can Upload them onto FluidSurveys in order to send them invites. For this reason, we’re going to spend the time to talk about this in this blog post:
1) Go ahead and open up Microsoft Outlook or Outlook Express. Now click on the “File” Menu and then on “Import and Export”:
2) Now choose “Comma Separated Values” and then press “Next”:
3) Now click on “Contacts” and then press “Next”
4) Now type in a file name or choose a location for your file using the “browse” button and then press next.
5) Press “Next” one more time…
6) You’ll now see a progress bar… depending on how many contacts you have, this may take a while… but afterwards, you’re done!
How long will it take to complete this survey? Survey Design Tips
Posted in: Blog, Tips and Tricks by admin on December 2, 2009 | No Comments
One of the things that we do here at FluidSurveys is help our customers out with their survey design. While we don’t formally advertise this, from time to time we do get requests to take a look at surveys to see if we have any suggestions. We like doing this because it’s a lot of fun as far as we’re concerned
One of the things that we notice often is that in order to get more survey responses, some users tend to under-estimate how long a survey will take to complete and then they advertise this “short” period of time. For example, we’re sure that you’ve gotten survey invitations that say, this will only take “2-3 minutes”… if it’s not true, it’s not a good idea to say it
Now, how do you go about figuring out how long a survey will take to complete? Well, the most important thing is that you can’t put yourself in another person’s shoes and assume how long it will take to complete the survey. To get an idea of how long it will take, you should really try getting someone in your target audience to take the survey and see how long it takes them to do so. How can you do that? Well, the good news is that FluidSurveys will actually tell you how long it took someone to complete a survey. A good idea would be to send the survey to a small group of your target audience in order to measure how long it will take. Once you’ve done this, you can then proceed to put in a correct estimate as to how long the survey will take to complete.
Why go through this trouble? When you tell your audience that a survey will take 2-3 minutes, after that period of time, they will start to get get nervous and will either stop mid way or this process will put them in a state of mind that will negatively affect your results – i.e. they might want to rush through.
Generate Invite Codes / Passwords for Your Survey Respondents
Posted in: Blog, Tutorials by admin on November 25, 2009 | No Comments
Occasionally, you will want to invite some respondents to take your survey but you will not have their email addresses. One of the nice things about FluidSurveys is that you have the ability to generate unique passwords that you can then pass onto your survey respondents. This is useful if you are doing a mail-based survey and would like to send out a generic URL and then just a password to everyone who you invite to the survey.
Another example is when a store like the GAP will give you a password on your purchase receipt so that you can use it to go take a survey online and redeem a coupon code. Generally, you will want to generate passwords in two cases:
1) You don’t know the respondent’s email address
&
2) You don’t want anyone who doesn’t have a password to take your survey
So, now that we know why you would use this feature, let’s talk about how you would use it:
1) First, head on over to the publish page and then click on the “invite tab”
2) Now, scroll all the way to the the bottom of the page to the section that asks you to “Generate Invite Codes”. Simply type in a number in the text box and then click on “Generate Codes”
3) Once you do this, you will get the following popup that will you show you the generated invite codes:
4) You can always go back and click on “previous codes” to see what else you have created in the past.
5) If you want to see the status of these codes (i.e. which one of the codes has been used, etc…), simply go to the “export” page and export invite codes.
6) Finally, if you don’t want anyone who doesn’t have a password to take the survey, you can go to the publish page and then click on the restrictions tab. On this tab, then choose “Only allow users with a valid unused invite to take the survey” and then save your settings:
Javascript Redirect Code – Redirect Users to Another Page
Posted in: Blog, Tutorials by admin on November 23, 2009 | No Comments
Every now and then, you’ll want to send one of your users to an external website. You can already do this by using the redirect settings on your publish page. If you are looking to skip to a particular page within your survey, you should use simple survey skipping. However, using those settings, what you will not be able to do is redirect someone to an external website from somewhere in the middle of your survey. In order to do this, you will have to paste some javascript code into your survey.
To get an idea of what you can use this for, let’s say that on the first page of your survey, you were to ask: “which one of the following websites would you like to visit?”
Your answer choices could be:
1) cnn.com
2) myreviewroom.com
3) chide.it
4) twitter.com/fluidsurveys
What you can then do at that point, is use simple survey skipping to send the user to a different page based on their responses to this question. For the sake of example, we will send users to page 2 if they choose cnn.com, page 3 if they choose myreviewroom.com, page 4 if they choose chide.it, and page 5 if they choose twitter.com/fluidsurveys.
Now, what we need to do is paste the following code on each of these pages:
How to Delete Your Survey Responses – Get Rid of Test Responses before Survey Goes Live
Posted in: Blog, Tutorials by admin on November 12, 2009 | No Comments
A lot of our users have asked us how to get rid of test responses before they make their survey live and so we’ll talk about that today. As you know, before your survey goes live, one of the things that you always want to do is test out your survey. The way that this is typically done is by sending out the survey link to a number of colleagues so that they can first test it. When you are ready to deploy your survey, you typically don’t want these test responses…
1) In order to delete responses, click on the “Analytics tab”
2) Now click on the “data” tab
3) Now, you can delete all of the responses by clicking on “delete all responses”.
4) If you want to delete an individual response, you can do so by right clicking on it and then clicking on “delete response”.
Tip 1) Click on the maximize button in your analytics page so you can have a full screen view of everything.
Tip 2) If you click on any individual response, you will be able to see the full response from that person in the bottom pane:
Tip 3) If you want to see all of the questions of your survey added into the response viewer, click on the “select all” button on your right hand side.
Survey Name, Survey Title, Survey URL, and more…
Posted in: Blog, Tutorials by admin on November 9, 2009 | No Comments
Some customers have recently been asking what the difference is between the survey title and the survey name so we’ll go ahead and explain that today…
When you first create a survey, you are asked to supply a “name” for your survey. This “name” is included in the URL of your survey.
Once you have created your survey, we automatically assign a title to it. By default we set your title to the “name” of the survey.
Changing the title of your survey is easy, just go to the “Survey Options” tab.
Now you can also change the name of your survey using the “rename” button.
Changing the “name” of your survey will give you the opportunity to call it something as relevant as possible so that when you search for it later on using the search bar, you can find it easily
Word of Caution: When you “rename” the survey, the URL of the survey does not change… The only way to change the URL of the survey is to either assign it a “Pretty URL” (available in the Ultra+ plans)
or by duplicating the survey and assigning it a new name then. In other words, the URL of the survey is determined upon creation and the only way to change it is by setting pretty URLS.
Survey Completion Rate – Survey Responses vs Survey Completes
Posted in: Blog, Tutorials by admin on November 6, 2009 | No Comments
One of the questions that we get every now and then, here at FluidSurveys is: what is this “response” rate vs “completion” rate?
Sound familiar? You may have asked yourself the same question when you looked at an image similar to the one below:
The survey above is one of the surveys that a customer of ours from Nova Scotia – Nova Insights – had prepared and then shared with us through our Survey Role Management feature. As you look to the top of this image, you’ll see that there are 440 responses and a 93% completion rate.
What does this mean?
This basically means that there were 440 people that either just viewed the survey, or completed it, or partially completed it. In other words, at least 440 people clicked on the link to see this survey.
(440 responses)x(93% completion rate) = 409 completes – In other words, 409 people completed this survey.
So what do we mean by completed? Any time the “submit” button on the last page of the survey is pressed by one of our respondents, we count this as a “complete”.
We hope that this helps clarify some of the questions that you’ve had about this topic so far.
Thanks for using FluidSurveys!
New Version of FluidSurveys Being Introduced Very Soon – FluidSurveys (MG)
Posted in: Blog, FluidSurveys - News by admin on November 5, 2009 | No Comments
A new version of FluidSurveys will soon be introduced with lots of exciting new features. We are officially calling this version, FluidSurveys MG – named after one of our customers in British Columbia. MG are this customers initials!
So, what does this release include?
1) Survey editor gets a 10x speed increase (for anyone using IE6, this is a godsend)
2) Brand new advanced branching interface – more robust, more powerful, more options.
3) Quizzing Capability – Create Tests / Quizzes – Show Scores – Show Correct/Incorrect Answers.
4) 3D Matrix on Steroids – Spreadsheet Question – Create Multiple Column Questions and include a different question type in each question.
5) Updated Natrix Question.
6) Updated and More Powerful Survey Invite Tool.
7) API – Get API Access to FluidSurveys. 
Change the width of the columns of matrix questions in “real time”.
+ tons of minor enhancements…
We’ll talk about all of the updates in detail once the new version is out. Our enterprise customers will get an update of their FluidSurveys instances about 1 month after we update FluidSurveys.com.
Exciting Times! Stay Tuned
