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Most research can be divided into three major categories; exploratory, descriptive and causal. Learn the differences between each type and how they can be used to benefit your organization!
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Learn how to get more out of your online survey research. This article shows how you can integrate your support team with your satisfaction surveys in order to immediately address negative responses and build a more positive relationship with clients and customers!
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Online review sites have become more and more popular and relied on for advice on consumer's daily decisions. This fact has made it a top priority for businesses to get their positive reviews out there on third party web sites. Read this article to learn how to convert your customer feedback survey's most enthusiastic respondents into online recommendations for your company.
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Every company is different. Each offers unique products, services, and information through a multitude of mediums. The one thing you can be sure of: all organizations can benefit from client feedback.
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Ever wonder when it is better to number your rating scales' categories or use worded scale descriptors like satisfaction or Importance? Read this article to learn the strengths and weaknesses of both a number scale and word scale, and implement it in your own surveys today!
