The Side-By-Side (3D Matrix) Question – A Tutorial

Posted in: Blog, Tutorials by rafal on June 10, 2010 | 1 Comment

FluidSurveys comes equipped with numerous question types to ensure that our users are able to receive the most in depth and accurate feedback possible. One of the most useful tools we offer is the Side-By-Side Matrix (3D Matrix) question.  It allows individuals and businesses to survey their customers with questions that have multiple variables. This could become useful in several instances: perhaps you’d like to find out how satisfied your customers are with your service offerings as well as how much they value each offering. Or perhaps you’d like respondents to rank a product on several attributes, for example, a running shoe in terms of comfort, appearance and durability. You could do all of this in just one question using the Side-By-Side Matrix.

In this tutorial, we’ll go through the process of constructing a Side-By-Side Matrix question to demonstrate the power of the feature. To do so, we’ll use an example scenario:

Say you’re a dental office and want to evaluate your service offerings on four points: quality of service, speed of service, helpfulness of staff and cleanliness of office. You want to find out how satisfied your customers with each point, but also, how much importance they place on each point. A Side-By-Side Matrix question would be the perfect tool to use to find out this information.

Creating a question like this is a fairly simple process using FluidSurveys’ easy to use interface.

Step 1

The first step is always to choose your variables and the points by which they will be measured.

In our example, the variables will be quality of service, speed of service, helpfulness of staff and cleanliness of office. The measurement points will be satisfaction and importance, on scales of 1-5.

Step 2

Open up your survey and drag the 3D Matrix button from your questions menu onto your survey page.

Step 3

You can now enter your question and question description into their respective fields in the menu.
Read more…

Coding and Exporting to SPSS

Posted in: Analytics Options, Enterprise, Features, Survey Basics by admin on November 29, 2009 | No Comments

One of the most time consuming tasks in analyzing your data is coding it. Market Researchers that use advanced analytics software such as SPSS will be able to export their data into a pre-coded format that is easily tweaked and exported into their favorite analytics software. This feature can save hours upon hours of time for users.

This video tutorial on analytics briefly explains exporting to SPSS:

Generate Invite Codes / Passwords for Your Survey Respondents

Posted in: Blog, Tutorials by admin on November 25, 2009 | No Comments

Occasionally, you will want to invite some respondents to take your survey but you will not have their email addresses. One of the nice things about FluidSurveys is that you have the ability to generate unique passwords that you can then pass onto your survey respondents. This is useful if you are doing a mail-based survey and would like to send out a generic URL and then just a password to everyone who you invite to the survey.

Another example is when a store like the GAP will give you a password on your purchase receipt so that you can use it to go take a survey online and redeem a coupon code. Generally, you will want to generate passwords in two cases:

1) You don’t know the respondent’s email address
&
2) You don’t want anyone who doesn’t have a password to take your survey

So, now that we know why you would use this feature, let’s talk about how you would use it:

1) First, head on over to the publish page and then click on the “invite tab”

2) Now, scroll all the way to the the bottom of the page to the section that asks you to “Generate Invite Codes”. Simply type in a number in the text box and then click on “Generate Codes”

3) Once you do this, you will get the following popup that will you show you the generated invite codes:

4) You can always go back and click on “previous codes” to see what else you have created in the past.

5) If you want to see the status of these codes (i.e. which one of the codes has been used, etc…), simply go to the “export” page and export invite codes.

6) Finally, if you don’t want anyone who doesn’t have a password to take the survey, you can go to the publish page and then click on the restrictions tab. On this tab, then choose “Only allow users with a valid unused invite to take the survey” and then save your settings:

Javascript Redirect Code – Redirect Users to Another Page

Posted in: Blog, Tutorials by admin on November 23, 2009 | No Comments

Every now and then, you’ll want to send one of your users to an external website.  You can already do this by using the redirect settings on your publish page. If you are looking to skip to a particular page within your survey, you should use simple survey skipping. However, using those settings, what you will not be able to do is redirect someone to an external website from somewhere in the middle of your survey. In order to do this, you will have to paste some javascript code into your survey.

To get an idea of what you can use this for, let’s say that on the first page of your survey, you were to ask: “which one of the following websites would you like to visit?”

Your answer choices could be:

1) cnn.com

2) myreviewroom.com

3) chide.it

4) twitter.com/fluidsurveys

What you can then do at that point, is use simple survey skipping to send the user to a different page based on their responses to this question. For the sake of example, we will send users to page 2 if they choose cnn.com, page 3 if they choose myreviewroom.com, page 4 if they choose chide.it, and page 5 if they choose twitter.com/fluidsurveys.

Now, what we need to do is paste the following code on each of these pages:

How to Delete Your Survey Responses – Get Rid of Test Responses before Survey Goes Live

Posted in: Blog, Tutorials by admin on November 12, 2009 | No Comments

A lot of our users have asked us how to get rid of test responses before they make their survey live and so we’ll talk about that today. As you know, before your survey goes live, one of the things that you always want to do is test out your survey. The way that this is typically done is by sending out the survey link to a number of colleagues so that they can first test it. When you are ready to deploy your survey, you typically don’t want these test responses…

1) In order to delete responses, click on the “Analytics tab”

2) Now click on the “data” tab

3) Now, you can delete all of the responses by clicking on “delete all responses”.

4) If you want to delete an individual response, you can do so by right clicking on it and then clicking on “delete response”.

Tip 1) Click on the maximize button in your analytics page so you can have a full screen view of everything.

Tip 2) If you click on any individual response, you will be able to see the full response from that person in the bottom pane:

Tip 3) If you want to see all of the questions of your survey added into the response viewer, click on the “select all” button on your right hand side.

Survey Name, Survey Title, Survey URL, and more…

Posted in: Blog, Tutorials by admin on November 9, 2009 | No Comments

Some customers have recently been asking what the difference is between the survey title and the survey name so we’ll go ahead and explain that today…

When you first create a survey, you are asked to supply a “name” for your survey. This “name” is included in the URL of your survey.

Once you have created your survey, we automatically assign a title to it. By default we set your title to the “name” of the survey.

Changing the title of your survey is easy, just go to the “Survey Options” tab.

Now you can also change the name of your survey using the “rename” button.

Changing the “name” of your survey will give you the opportunity to call it something as relevant as possible so that when you search for it later on using the search bar, you can find it easily

Word of Caution: When you “rename” the survey, the URL of the survey does not change… The only way to change the URL of the survey is to either assign it a “Pretty URL” (available in the Ultra+ plans)

or by duplicating the survey and assigning it a new name then. In other words, the URL of the survey is determined upon creation and the only way to change it is by setting pretty URLS.

Survey Completion Rate – Survey Responses vs Survey Completes

Posted in: Blog, Tutorials by admin on November 6, 2009 | No Comments

One of the questions that we get every now and then, here at FluidSurveys is: what is this “response” rate vs “completion” rate?

Sound familiar? You may have asked yourself the same question when you looked at an image similar to the one below:

The survey above is one of the surveys that a customer of ours from Nova Scotia – Nova Insights – had prepared and then shared with us through our Survey Role Management feature. As you look to the top of this image, you’ll see that there are 440 responses and a 93% completion rate.

What does this mean?

This basically means that there were 440 people that either just viewed the survey, or completed it, or partially completed it. In other words, at least 440 people clicked on the link to see this survey.

(440 responses)x(93% completion rate) = 409 completes – In other words, 409 people completed this survey.

So what do we mean by completed? Any time the “submit” button on the last page of the survey is pressed by one of our respondents, we count this as a “complete”.

We hope that this helps clarify some of the questions that you’ve had about this topic so far.

Thanks for using FluidSurveys!

What happens if I delete my online survey?

Posted in: Blog, Tutorials by admin on November 4, 2009 | No Comments

Occasionally one of our customers will call us in panic saying that they accidentally deleted their survey. As you can imagine, this can be quite scary… especially if you have been working on your survey for hours on end to make sure that it is perfect… so the question is, what happens?

Well, the good news is that it is still possible for us to restore your survey! The best way to make this happen is just to send our support team an email: support@fluidsurveys.com

We’re going to address your support requests as soon as possible at all times; however, if you do want to signify that you need a response and it’s a life or death type situation, simply set the subject of your message to “[URGENT]: rest of the subject here…”. and we’ll make sure to address the issue appropriately Don’t worry, we’ve got your back!

N-atrix Question – Natrix Question – Multi-Part Questions

Posted in: Blog, Tutorials by admin on November 3, 2009 | No Comments

The Natrix question is simply a multi-part question. In other words, if you ever want to ask a few things all as part of the same question, the n-atrix question is really good for this. The N-atrix (at the time of writing this post), is still in beta and will be completed as part of the upcoming release of FluidSurveys (Mid-November 2009). For more information about the Natrix question, please view the video below!

Dropdown Grid Question – Dropdown Matrix Question – Survey Question Types

Posted in: Blog, Tutorials by admin on | No Comments

Dropdown grids are very similar to multiple choice matrix questions as they both allow one response per variable. The difference is that dropdown grids are more suited for matrix questions that have a large number of choices (i.e. better for visual display). For example, if you were to ask, “which country is each of your friends born in”, then using a dropdown matrix would be a good idea. Please watch the video above for more details.