Customer success teams pick Delighted for NPS surveys, but that focus becomes a trap. Need market research? Employee onboarding forms? Lead generation surveys? You’re out of luck. Delighted doesn’t do logic branching or multi-step surveys.
The Qualtrics acquisition makes things worse. Pricing jumps hard at higher volumes.
We tested seven alternatives that fix these problems without making feedback collection harder. Some handle complex survey logic better. Others give you more bang for your buck as responses grow. A few throw in features Delighted can’t touch.
| Tool | Starting price | Free plan | Best for | Rating |
|---|---|---|---|---|
| SurveyMonkey | $30/mo | Yes | Established teams needing comprehensive research tools | 4.4/5 |
| Typeform | $29/mo | Yes | High-completion conversational surveys | 4.7/5 |
| Google Forms | Free | Yes | Unlimited free surveys with Google integration | 4.2/5 |
| Jotform | $34/mo | Yes | Forms with payments and automation workflows | 4.5/5 |
| Qualtrics | Custom | Yes | Enterprise research and experience management | 4.6/5 |
1. SurveyMonkey — Industry-standard platform with enterprise features
SurveyMonkey does what Delighted can’t: comprehensive surveys beyond basic NPS. Twenty million users rely on it for good reason. The template library alone saves weeks of work.
Delighted falls apart when you need research versatility. SurveyMonkey handles complex onboarding surveys, feature feedback questionnaires, and segmented customer research using logic branching that Delighted simply doesn’t have. The cross-tabulation reporting finds trends that basic NPS dashboards miss completely. Salesforce integration? Check. HubSpot? Yep. Tableau? Obviously.
At $30 monthly for 15,000 responses, it beats Delighted’s $224 Premium plan once you hit 1,000+ monthly responses. But costs climb fast, annual commitments are required for the best features, and the interface can overwhelm teams used to Delighted’s simplicity.
The complexity is real. Your team will need training time.
Best for: Customer success teams needing comprehensive research capabilities beyond basic satisfaction metrics
Pricing: Team Advantage at $30/month for 15,000 responses, or Premier at $75/month for advanced features
→ Read our full SurveyMonkey review
→ Try SurveyMonkey free
2. Typeform — Conversational surveys with superior completion rates
Typeform earns 4.7/5. That one-question-at-a-time interface isn’t just pretty—it boosts completion rates 15-20% over traditional formats. When response quality matters more than volume, this is your tool.
Delighted locks you into single-question NPS surveys. Typeform builds multi-step feedback journeys that capture both ratings and detailed insights. We’ve seen customer success teams create onboarding questionnaires and exit interviews that feel like conversations instead of interrogations. The conditional logic works, unlike Delighted’s nonexistent branching.
Pricing starts at $29 monthly for 100 responses. The $59 Plus plan gives you 1,000 responses and useful features like hidden fields. Those response limits hurt for high-volume programs, and the conversational format works better for shorter surveys than comprehensive research.
But those completion rates. They’re consistently higher than anything else we’ve tested.
Best for: Teams prioritizing survey completion rates and customer experience over response volume
Pricing: Basic at $29/month for 100 responses, Plus at $59/month for 1,000 responses
→ Read our full Typeform review
→ Try Typeform free
3. Google Forms — Unlimited free surveys with instant data integration
Google Forms eliminates the budget math entirely. Unlimited responses. No monthly fees. Instant Google Sheets sync. For high-volume feedback programs on tight budgets, the value proposition beats everything else.
While Delighted nickels and dimes you on response limits, Google Forms handles thousands of monthly NPS surveys without charging a cent. Multiple team members can edit surveys and view responses simultaneously. Add-ons like Form Publisher generate automated reports. If you’re already using Google Workspace, the integration is seamless.
Free means free. Unlimited responses, basic logic, file uploads—all included. Google Analytics integration provides tracking that rivals paid platforms.
The customization options are weak compared to Delighted’s branding features. The interface lacks polish for customer-facing surveys. Advanced logic is completely absent. But for teams drowning in subscription costs, these limitations matter less than unlimited responses.
Best for: Budget-conscious teams needing unlimited responses with Google Workspace integration
Pricing: Completely free with unlimited responses and Google Sheets sync
→ Read our full Google Forms review
→ Try Google Forms free
4. Jotform — Payment processing and workflow automation beyond surveys
Jotform handles payments, generates documents, and automates workflows. That makes it valuable for paid feedback programs, event registration, or subscription satisfaction surveys that need billing integration. Over 10,000 templates cover scenarios that pure survey tools can’t touch.
The workflow capabilities go beyond what Delighted offers. Build satisfaction surveys that automatically trigger support tickets. Collect subscription feedback with integrated billing. Create onboarding forms that generate contracts. Native Stripe and PayPal integration means you don’t need multiple tools.
At $34 monthly for 1,000 submissions, it includes payments, conditional logic, and basic integrations. The $39 Silver plan adds 2,500 submissions and advanced widgets. Even the free plan offers 100 monthly submissions with full payment processing—more generous than most competitors.
The interface complexity can overwhelm teams wanting Delighted’s simplicity. The feature abundance might distract from core survey functionality.
Best for: Customer success teams requiring payment processing and automated workflows alongside feedback collection
Pricing: Bronze at $34/month for 1,000 submissions with payments, Silver at $39/month for 2,500 submissions
→ Read our full Jotform review
→ Try Jotform free
5. Qualtrics — Enterprise research platform with advanced analytics
Qualtrics owns Delighted, so this is the full-featured evolution of what you’re already using. Fortune 500 companies and academic institutions use it for sophisticated research, statistical analysis, and enterprise security that goes far beyond basic satisfaction measurement.
The analytical depth is where Qualtrics leaves Delighted behind. Multi-language satisfaction programs. Advanced statistical testing. Automated action planning based on survey results. Sentiment analysis, predictive analytics, and automated alerting help teams move from collecting feedback to acting on insights systematically.
Pricing needs custom quotes through enterprise sales, typically starting around $1,500 annually. The free plan has limited functionality for small-scale research but lacks the advanced features that justify choosing Qualtrics over Delighted.
The learning curve is brutal compared to Delighted’s simplicity. Implementation needs dedicated training and ongoing support. This assumes a level of research expertise that many customer success teams don’t have.
Best for: Enterprise customer success teams requiring advanced analytics and sophisticated research capabilities
Pricing: Custom enterprise pricing starting around $1,500 annually with free plan available
→ Read our full Qualtrics review
→ Try Qualtrics free
6. SurveySparrow — Conversational surveys with NPS automation
SurveySparrow combines Typeform’s conversational approach with dedicated NPS automation that directly competes with Delighted’s core functionality. The chat-like interface consistently hits completion rates above 40%—significantly higher than traditional survey formats.
The automated recurring survey capabilities match Delighted’s NPS focus while adding conversational engagement. Set up automated NPS campaigns that feel natural to recipients while tracking trends over time. Omnichannel distribution across email, SMS, web, and mobile apps provides more touchpoints than Delighted’s primarily email-based approach.
Pricing begins at $19 monthly for 100 responses, making it more affordable than most alternatives. The $49 Business plan includes 2,500 responses and advanced features like white-labeling and API access.
Integration options are more limited than established platforms. The reporting dashboard lacks sophistication that larger teams often need for comprehensive analysis.
Best for: Customer success teams wanting conversational NPS surveys with automated recurring campaigns
Pricing: Basic at $19/month for 100 responses, Business at $49/month for 2,500 responses
→ Read our full SurveySparrow review
→ Try SurveySparrow free
7. Zoho Survey — Comprehensive survey features with Zoho ecosystem integration
Zoho Survey provides exceptional value for teams already using Zoho CRM, Desk, or other Zoho applications. The deep native integration eliminates data silos, automatically syncing satisfaction scores with customer records and support tickets.
The feature-to-price ratio is impressive. Advanced capabilities like cross-tabulation analysis, custom themes, and logic branching cost significantly less than comparable tools. The reporting includes statistical analysis tools and data visualization options that help identify trends and correlations in customer feedback data.
Pricing starts at $25 monthly for 5,000 responses. The $50 Professional plan adds 15,000 responses plus advanced analytics and white-label options. Even the free plan offers 100 responses monthly.
The value drops for non-Zoho users since much of the platform’s appeal comes from ecosystem integration. The interface is functional but less polished than design-focused alternatives.
Best for: Customer success teams using Zoho CRM or other Zoho applications seeking integrated feedback collection
Pricing: Standard at $25/month for 5,000 responses, Professional at $50/month for 15,000 responses
→ Read our full Zoho Survey review
→ Try Zoho Survey free
How we chose these alternatives
We tested over 30 survey platforms against Delighted’s core features and user needs. Each alternative needed a minimum 4.0/5 rating based on verified user reviews. We confirmed pricing through direct testing or vendor verification and evaluated each platform’s customer feedback capabilities hands-on.
The alternatives had to either match Delighted’s NPS functionality while adding features, or provide compelling reasons to switch—better pricing, superior engagement, or enhanced analytics. We prioritized platforms offering free plans or trials to reduce switching risk and tested integration capabilities with common customer success tools.
We excluded platforms that couldn’t handle basic satisfaction surveys effectively or had significant usability barriers that would complicate migration from Delighted.
Frequently asked questions
Is there a free alternative to Delighted?
Google Forms provides the most comprehensive free alternative with unlimited responses, basic logic, and Google Sheets integration. It lacks Delighted’s dedicated NPS features and custom branding, but handles satisfaction surveys effectively without cost constraints. SurveySparrow and Zoho Survey offer meaningful free plans with 100 monthly responses, though their limitations make them better for testing than production feedback programs.
What is the easiest Delighted alternative to set up?
Google Forms requires virtually no setup time and works immediately for teams familiar with Google Workspace. The interface mirrors other Google products, eliminating learning curves while providing instant data sync to Google Sheets. For more sophisticated features, SurveySparrow offers the simplest path to conversational surveys with minimal configuration required.
Can I import my existing Delighted surveys and data?
Most alternatives support CSV data import for historical responses, though survey recreation typically requires manual setup since platforms use different formats. Qualtrics offers the smoothest migration path as Delighted’s parent company, with specialized migration services for enterprise customers. SurveyMonkey and Typeform provide template libraries that can speed up survey recreation, while Google Forms requires building surveys from scratch.
Which Delighted alternative is best for customer success teams?
SurveyMonkey provides the best balance of advanced features and ease of use for growing customer success teams. It handles everything from simple NPS surveys to complex customer research while offering enterprise-grade reporting and integrations. Teams prioritizing response rates should consider Typeform’s conversational approach, while budget-conscious teams managing high response volumes will find Google Forms offers the most sustainable long-term solution.
