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FluidSurveys' Expert Support Resources

If you ever get stuck or need help, FluidSurveys has a wide range of online resources available. Chat live with our experts, email our support team, explore our Helpdesk with hundreds of video tutorials or consult FluidSurveys University. Everything you need is at your fingertips.

FluidSurveys is no longer accepting new signups or payments as of October 1, 2016.

Not to worry, we’ve got a great option for you! We encourage you to try SurveyMonkey for your survey needs.
Questions? Visit our Help Center.

Here are the various support options we provide.

Help Desk

FluidSurveys' comprehensive Help Desk has up-to-date video tutorials, documentation, frequently asked questions, API documentation, and the latest announcements. With all the different types of resources available, you can choose the learning channel you like best!

Get answers to your questions in one click at our Help Desk.

Email Support

All account levels from free to Enterprise have access to email support. Simply fill out a support request form, and we’ll get back to you within 24hrs. Annual Ultra and Enterprise members may contact their VIP email support address or their account manager.

Full support is offered between the hours of 8:00 AM - 8:00 PM EST Monday-Friday.

Phone Support

For annual UItra plan and Enterprise members, you can receive VIP support by phone. Request a call by filling out this form here.

Full support is offered between the hours of 8:00 AM – 8:00 PM EST Monday-Friday.

Blog Posts

Get caught up on the latest FluidSurveys' features that you can use in your survey; learn about survey methodology; and hear tips & tricks to build even better surveys!

Check out the latest blog posts from FluidSurveys!

Webinars

Whether you're looking to learn more about the software or about marketing research, we've got the webinar for you! Attend a weekly demo with our sales representatives every Thursday 1–2pm (EST).

Register for a product demo.

FluidSurveys University

Access this free resource to help you learn about survey research from start to finish. Every piece of content is created by our own in house marketing research experts, so you can get all the right information about survey methodology in one place!

Check out FluidSurveys University and improve your surveys!


What our Customers Think!

  • “When we realized we needed access to a feature and couldn’t get there via a tablet, they engaged and got just what we needed implemented in no less than a week! Thanks to the whole team at FluidSurveys for making our experience creating surveys and recording responses as easy as possible!”

    Brett McCarter , Customer Loyalty Experience Specialist
  • “I just discovered the new reporting function in Fluid Surveys and had to tell you that I LOVE it. I came in this morning ready to spend about an hour preparing a report from the export that it used to generate in Excel, where I would have to format all the charts and organize the free-form answers and was very pleasantly surprised that it was done for me. Awesome new function.”

    , Inside Business
  • “My job is about relationships, communication, and data, and FluidSurveys allows me to connect with people, get opinions, and analyze data quickly. The ability to get feedback and let people know that their voice matters is critical… it’s magic.”

    Dr. Collier , Assistant Professor, University of New Mexico's College of Education
  • “I love your product, best survey tool out there bar none!”

    Ian Cohen , Environmental Specialist, Florida Power & Light

Check out more testimonials